Delivery and Returns

France

	Order – 100,00 €	Order + 100,00 €
Relay 2 to 4 working days.	7,95 €	Free
Home Delivery 2 to 4 working days.	9,95 €	Free

Corsica

24,60 € 2 to 4 working days.

Dom Tom

39,95 € 7 to 10 working days

Europe Zone A

	Standard	Express
Germany, Austria, Belgium, Denmark, Spain, Finlande, Greece, Ireland, Italia, Luxembourg, Netherlands, Portugal, Sweden	14.95 € 2  to 5 working days.	29.95 € 2 to 3 working days.
United-Kingdom	19,95 € 2 to 5 working days.	29.95 € 2 to 3 working days.
Switzerland, Liechtenstein	29,95 € 2 to 5 working days.	39,95 € 2 to 3 working days.
Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia	19,95 € 2 to 5 working days.	39,95 € 2 to 3 working days.

Europe Zone B

America

North America, Canada	39.95 € 7 to 16 working days.
South America	49,95 € 7 to 16 working days.

Middle East

Saudi Arabia, Lebanon, Jordania, Israel, Qatar, Arabs United Nations, etc…

35,95 € 7 to 10 working days.

Africa

Algeria, Morocco, Egypt, Tunisia, Mauritania, Togo, Senegal, Gambia, Guinea, Sierra Leon, Burkina Faso, Benin, Kenya, Cameroon, South Africa, Ivory Coast, etc…

35,95 € 7 to 10 working days.

Asia

China, South of Korea, Japan, Hong Kong, Philippines, Laos, Singapore, Taiwan, Vietnam, etc.

65,00 € 7 to 16 working days.

Oceania

Australia, New Zealand, New Caledonia, Fiji, Papua New Guinea, Nauru, New Guinea, etc…

65,00 € 7 to 16 working days.

Returns :

To make a return the following conditions must be met:

• Returns must be made within 14 days of receipt of the package – at the end of this period you will no longer be able to return the items.
• The item must be in its original state, therefore unused and unaltered, and must not have been washed
• The item must be in its original state and packaging.
• Please note that items purchased at final sale* cannot be returned.

We are not responsible for the loss or damage caused upon return.

• All origin labels still need to be attached to clothing
• No trace, stain or other mark of use that would make the product unsuitable for sale should be found on the item.

Final sales* are for underwear and skincare products.

The Customer therefore undertakes to adopt a careful approach with the ordered article in order to avoid any damage to it such as the wearing of jewelery likely to tear it.

To initiate a return, please submit a return authorization request through your Aviatic account. You also have the option to contact our customer service to get help with the return process.

Guest Orders: If you have placed an order as a guest, you must create an Aviatic account to request and manage the return on your own. If you prefer not to create an account, you can also contact our customer service, who will gladly help you return the product(s).

France :

Customers living in France are responsible for the cost of returning packages and for arranging the return with their local post office.

Please follow the following procedure to request a return:

1.  Log in to your Aviatic account and go to the “Orders” page.
2.  Request a Return Authorization
3. A return authorization number and return instructions will be sent to the email address associated with your order.
4. Follow the instructions and arrange for the return with your post office

International Returns :

Customers living abroad France are responsible for the cost of returning packages and for arranging the return with their local post office.

Please follow the procedure below to obtain a return authorization:

1. Log in to your Aviatic account and access the “Orders” page
2. Request a Return Authorization
3. A return authorization number and return instructions will be sent to the email address associated with your order.
4. Follow the instructions and arrange for the return with your post office

Please return international packages by standard shipping via the local carrier in your country/region. For added security, please insure all packages and obtain a tracking number.

We are not responsible for any loss or damage caused during the return.

Exchanges :

Aviatic does not offer direct exchanges. Please return the merchandise concerned in order to obtain a full refund and then order the product(s) of your choice as soon as possible.

To proceed to an exchange, this one will have to be carried out in 2 times:

1. Follow the return procedure above
2. Then place a new order with the desired product.

Refunds :

After a quality check and approval of the returned merchandise, Aviatic will issue a refund to your original payment method and send you a confirmation email. Please note that it may take up to 14 business days to process the refund.

Please note that shipping charges will not be refunded.

Damaged or defective items :

If you think an item is defective or damaged, please contact our customer service team, who will gladly help you to fix the problem.